To cancel a booking made through or website, in- person, phone call or our partner channels, it is necessary for you to send us a written notice of cancellation email at : ( ). Please do make sure to specify the booking contract details (as mentioned in the Reservation Form).

Please be kind to note the below mentioned general cancellation/ refund rules will apply to all bookings made with SUPERHOST VACATION HOME RENTAL (by all means/ channels), unless, otherwise agreed in writing between the Guest and the Operator.

As far as the refund amount and cancellation charges are concerned, it depends on the number of advance nights we're notified about your cancellation (and such notification should be solely in written form) and the charges applicable are mentioned below:

Period Before Arrival Cancellation Charge Retained by Operator
30 Nights or More prior to check-in Full Refund Less Administrative Charges of AED 300
Less than 30 nights 100% Total Accommodation Charge Plus administrative charge of AED 300*
  • Please be kind to note that the operator reserves to keep security deposit/reservation fee/ rental amount (whichever amount is higher) against the cancellation charges separately or combined together to cover full charges as shown above.
  • For full information, please do make sure to read our general Terms and Conditions page, and Privacy Policy which governs and applies to every booking made through our website. contract

Further information and support

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